Privacy Policy
Big Wheel (“we”, “us”, or “our”) operates a baggage storage service at Shin-Osaka Station, Osaka, Japan. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service or contact us.
1. Information we collect
We collect only the minimum information necessary to provide our service:
- Passport information — Name and passport number, verified at check-in and check-out. We do not retain copies.
- Contact information — Email address or phone number provided when making a reservation.
- Usage information — Date, time, and number of bags stored, for billing and operational records.
- Website usage data — Basic access logs (IP address, browser type, pages visited) collected automatically by our web server.
2. How we use your information
- To confirm and manage your reservation
- To verify identity at check-in and check-out
- To process payment and issue receipts
- To respond to inquiries or complaints
- To comply with applicable Japanese laws and regulations
We do not use your information for marketing purposes without your explicit consent.
Where a reservation is made through a third-party booking platform (such as GetYourGuide or Klook), personal information received via that platform will be used solely for the purpose of fulfilling your reservation, and will not be used for marketing or shared with unrelated third parties.
3. Sharing of information
We do not sell or rent your personal information to third parties. We may share information only in the following limited circumstances:
- When required by Japanese law or a lawful request from government authorities
- With service providers who assist in operating our website (e.g. hosting), under confidentiality obligations
4. Data retention
Reservation and transaction records are retained for a period of one year for accounting and legal compliance purposes, then securely deleted. Passport information is verified on-site and not stored beyond the day of service.
5. Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your rights
Under Japan’s Act on the Protection of Personal Information (個人情報保護法), you have the right to request access to, correction of, or deletion of your personal information held by us. To make such a request, please contact us at:
7. Cookies
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, though some features of the site may not function correctly as a result.
8. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our service after changes are posted constitutes your acceptance of the revised policy.