Terms of Service
These Terms of Service govern your use of the baggage storage service provided by Big Wheel at Shin-Osaka Station, Osaka, Japan. By making a reservation or using our service, you agree to these terms.
1. Service description
Big Wheel provides same-day baggage storage for transit visitors at Shin-Osaka Station. Storage is available during service hours only (08:30–22:30, every day). Overnight storage is not available under any circumstances.
2. Reservation
- A reservation is required before your visit. Walk-ins without a reservation cannot be accepted.
- Reservations can be made by phone (+81-90-8117-5297) or email (big-wheel@shin-osaka.work).
- Your reservation is confirmed only after you receive a response from us.
3. Check-in and check-out
- A valid passport must be presented at both check-in and check-out. No other form of identification is accepted.
- The person checking out must be the same person who checked in.
- Check-in and check-out are only permitted during service hours (08:30–22:30). Late retrieval is not available.
- If you re-enter storage after checking out, a new charge will apply.
4. Fees
Fees are charged per person, per day (same day only), as follows:
| Persons | Fee | Max bags |
|---|---|---|
| 1 person | ¥2,000 | 3 bags |
| 2 persons | ¥3,000 | 6 bags |
| 3 persons | ¥4,000 | 9 bags |
| 4 persons | ¥5,000 | 12 bags |
Payment is due at check-in. Cancellations made before check-in will not be charged. Fees are non-refundable once check-in has been completed.
5. Prohibited items
The following items must not be placed in storage under any circumstances:
- Cash, credit cards, valuables, jewellery, or passports
- Illegal substances or items prohibited under Japanese law
- Living creatures of any kind
- Flammable, explosive, or hazardous materials
- Perishable food items
We reserve the right to refuse storage of any item at our discretion.
6. Liability
- Big Wheel is not responsible for loss, theft, or damage to items stored, except where caused by our gross negligence.
- Big Wheel is not responsible for any missed flights, trains, or other transport caused by delays related to our service.
- Items stored in violation of these Terms (including prohibited items) are not covered by any liability on our part.
- Our maximum liability in any case shall not exceed the fee paid for the storage service on that day.
7. Unclaimed baggage
Baggage not collected by 22:30 on the day of storage will be treated as unclaimed. We will attempt to contact you using the information provided at reservation. Unclaimed items will be held for a maximum of 7 days, after which they may be disposed of or handed to the relevant authorities.
8. Governing law
These Terms are governed by the laws of Japan. Any disputes arising from these Terms or our service shall be subject to the exclusive jurisdiction of the Osaka District Court.
For questions about these Terms, please contact us: